Complaints Procedure

Last updated: 13 October 2025

Our Commitment

At Mortgages Check, we take all complaints seriously.
We are committed to resolving any concerns fairly, promptly, and in accordance with the Financial Conduct Authority (FCA) rules.

How to Make a Complaint

If you are unhappy with any part of our service, please contact us in the first instance so we can try to resolve the matter.

Email: info@mortgagescheck.co.uk
Telephone: 07504 858954

We will acknowledge your complaint within five working days and aim to send you a final response within eight weeks.
If we need more time to investigate, we will keep you informed and let you know when you can expect a full reply.

If You Are Not Satisfied

If you are not satisfied with our response, you can refer your complaint to our principal firm for review.

Compliance Department
Ingard Financial Limited
Maple House, Park West, Sealand Road, Chester, CH1 4RN
Email: enquiries@ingard.co.uk
Telephone: 01702 533 400

Ingard Financial Limited will carry out an independent investigation and issue a final response.

Financial Ombudsman Service

If your complaint is not resolved to your satisfaction, or if eight weeks have passed since you first raised it and you have not received a final response, you may refer it to the Financial Ombudsman Service (FOS).

The FOS provides a free, independent service for consumers.

Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Telephone: 0800 023 4567 or 0300 123 9123
Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Record Keeping

All complaints are logged, reviewed, and monitored to ensure they are handled fairly and consistently.
A copy of this Complaints Procedure is available free of charge on request.

Mortgages Check
Appointed Representative of Ingard Financial Limited, authorised and regulated by the Financial Conduct Authority (FCA No. 450731).